WhatsApp Integration
Get instant WhatsApp messages every time someone submits your form. Powered by the Twilio WhatsApp API, notifications arrive in seconds to your phone or team group.
POST
https://api.twilio.com/2010-04-01/Accounts/{SID}/Messages.jsonWhatsApp notification payload
{"From": "whatsapp:+14155238886","To": "whatsapp:+919876543210","Body": "š© New submission: Contact Form\n\nname: Jane Smith\nemail: jane@example.com\nmessage: I'd like to know more about your services.\n\nā Flowqen (4/18/2026, 2:30 PM)"}
Setup
1
Create a Twilio account
Sign up at twilio.com. The free trial includes WhatsApp sandbox for testing.
2
Enable the WhatsApp Sandbox
In the Twilio Console, go to Messaging ā Try it out ā Send a WhatsApp message. Follow the instructions to connect your phone to the sandbox by sending a specific code to the Twilio WhatsApp number.
3
Get your credentials
From your Twilio dashboard, copy:
- Account SID ā starts with
AC... - Auth Token ā shown below the SID
- From Number ā
whatsapp:+14155238886(sandbox) or your Twilio number
4
Configure in Flowqen
Go to your form's Integrations tab. Scroll to WhatsApp:
- aToggle "Enable WhatsApp notifications" on
- bPaste your Account SID, Auth Token, From Number, and To Number
- cClick Save
Flowqen WhatsApp integration settings with Twilio SID, Auth Token, From and To fields
Good to know
- WhatsApp messages are sent asynchronously ā they never delay the form submission
- Works with Twilio sandbox (free) for testing and production numbers
- Your Twilio credentials are encrypted and stored securely
- For production use, you need an approved WhatsApp Business Profile on Twilio
- Message format includes all non-empty form fields